A service concept in line with a changing market

– We believe it is important to stay ahead in the market, and know our customers’ needs which in the last few years have changed towards more focus on operating costs. Our service concept is designed to reduce operating costs using pre-emptive maintenance. In close collaboration with our customers and with a thorough knowledge of their applications, we are able to estimate the possible operating costs of the applications, as well as offer recommendations designed to improve smooth and reliable operation for our customers, Svartangen says.
– Long-term planning of service intervals has made it possible to offer competitive prices. It also makes it possible for us to be in the right place at the right time, when servicing the engines and gensets. Another important factor is a swift time of response in case of unforeseen incidents, which could leave the customers with costly downtime on their applications, he continues.
– One of our latest actions is the opening of new facilities at Lindø Industrial Park, which is located near Odense in Denmark at the location of the former Odense Steel Shipyard. This location gives us easy access to dry docks as well as other facilities only available at shipyards, says Erik Hass, responsible for MaK after sales.
– In line with our vision we simply want to be where the customers need us, he concludes.
24-hour service
The customers have the opportunity to call Pon Power Scandinavia’s service hotline 24 hours a day. Immediately following a call to the service hotline, the process of solving the assignment starts. The person on duty makes sure that the assignment is given to the right service engineer and he prepares the right components to be shipped from the warehouse.
– I get a phone call from the office about a new assignment, says Frode Solend who has several years of experience as a service engineer at Pon Power Scandinavia. –They supply me with the details and make all the practical arrangements such as travel plans, ordering of specific components etc. One of my major assignments thus far was on a ship in Brazil. It was a difficult assignment, but also a very exciting one. After a long journey I arrived and all the components were already there. All I had to do was to just get on with it, Solend says.
Thousands of components always on stock
As the authorized dealer of Cat and MaK engines and gensets, Pon Power Scandinavia has access to Caterpillar’s European central warehouse in Belgium with over 250.000 original components on stock. This access is a key factor for Pon Power, and makes it possible to operate the comprehensive service concept, which includes being able to deliver almost any component within 24 hours.
Pon Power Scandinavia also has strategically placed warehouse facilities in the Scandinavian countries. A dedicated team is always at work getting the right components to the right place as fast as possible – all with the purpose of keeping our customers in operation.
Nor-Shipping 2011
– We are looking forward to welcoming visitors to our stand at Nor-Shipping 2011. It gives us a great opportunity to interact with our customers, Erik Hass explains.
– With our presence at Nor-Shipping 2011, we would like to give our visitors a thorough overview of our company and the opportunities, which we can offer within prime sales and after sales. Among other things we will show three engines on our stand, he finishes.